Specialty Appliances has a 10-business-day turnaround time. "Day 1" is when we receive all items/files required to fabricate the requested appliance. "Day 10" is when you can expect the case to arrive at your office. It's that simple! To ensure on-time delivery, provide the desired arrival date for your appliances and the appointment date; this allows us to guarantee that you will receive your appliance before the patient arrives for his/her appointment.
Case scheduling for digital cases occurs during the case submission process in Specialty Appliances NEW Customer Portal. See below for examples of how to schedule your cases in the portal!
Non-Holiday Case Scheduling: Count only business days - do not include weekends.
Holiday Case Scheduling: When deciding when to schedule a patient's appliance delivery appointment around a holiday, it is very important to remember that holidays are not considered "business days" and should not be included in the 10 day turnaround time calculation.